Effective Date: April 11, 2026
This Privacy Policy describes how The Hallowell Hub, LLC ("The Hallowell Hub," "we," "us," or "our") collects, uses, and discloses information about you when you access or use our website (thehallowellhub.com), community platform, and related services (collectively, the "Platform").
By accessing or using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Platform.
Information You Provide. When you create an account, purchase a membership, or interact with the Platform, we may collect:
Payment Information. Payment details (credit card numbers, billing addresses) are collected and processed directly by Stripe, our third-party payment processor. We do not store your complete payment information on our servers. We receive only a Stripe customer ID and subscription status.
Information Collected Automatically. When you access the Platform, we may automatically collect:
We use the information we collect to:
We share information with the following third-party service providers who assist in operating the Platform. Each processes data only as necessary to perform their specific function:
Stripe (stripe.com) — payment processing. Receives your name, email, and payment details during checkout. Governed by Stripe's privacy policy.
Circle (circle.so) — community platform. Receives your name and email address to create your community account. Your community posts and interactions are stored by Circle. Governed by Circle's privacy policy.
Postmark (postmarkapp.com) — transactional email. Receives your name and email address to deliver account-related emails. Governed by Postmark's privacy policy.
Twilio (twilio.com) — SMS notifications. Receives your phone number to deliver event reminders and alerts you have opted into. Governed by Twilio's privacy policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Amazon Web Services (aws.amazon.com) — file storage. Used to store uploaded content and resources. Governed by AWS's privacy policy.
Railway (railway.com) — application hosting. Our servers run on Railway's infrastructure. Governed by Railway's privacy policy.
Google — if you choose to sign in with Google, your Google account ID and email are used for authentication. Governed by Google's privacy policy.
Apple — if you choose to sign in with Apple, your Apple account ID and email are used for authentication. Governed by Apple's privacy policy.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
The Platform uses cookies for authentication and session management. When you log in, a session cookie is set in your browser to keep you signed in. This cookie is:
We do not sell your data or use cookies to build advertising profiles. We may use analytics tools on our public-facing pages to understand how visitors find and interact with our site. These tools help us improve the experience for prospective and current members. Analytics data is used internally and is not shared with advertisers. If we introduce any new tracking technologies, we will update this Privacy Policy and provide notice. Members who are logged in and using the membership area are not subject to advertising or retargeting.
We retain your account information and membership records for as long as your account is active or as needed to provide you with the Platform. If you cancel your membership, we retain your account data for a reasonable period to allow for reactivation and to comply with legal obligations.
You may request deletion of your account and associated data by contacting us at hello@thehallowellhub.com. Upon receiving a verified deletion request, we will delete your personal information from our systems within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing our Terms of Service).
Note: Content you posted in community forums may remain visible after account deletion, but will be disassociated from your identity. Data held by third-party services (Stripe, Circle, etc.) is subject to their respective retention policies.
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Access and Update. You can access and update your name, email, phone number, and alert preferences through your account settings on the Platform at any time.
Communication Preferences. You can modify your event reminder and notification preferences through your account settings. You can opt out of SMS notifications at any time by replying STOP to any message or by updating your preferences in your account settings. Your mobile phone number is used solely to deliver SMS notifications you have opted into. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase or membership.
Account Deletion. You may request deletion of your account by contacting us at hello@thehallowellhub.com.
Data Portability. You may request a copy of the personal data we hold about you by contacting us at hello@thehallowellhub.com.
If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to:
To exercise these rights, contact us at hello@thehallowellhub.com.
The Platform is intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected personal information from someone under 18, we will take steps to delete that information promptly.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Effective Date." Your continued use of the Platform after the posting of changes constitutes your acceptance of the revised Privacy Policy.
If you have questions about this Privacy Policy or our data practices, contact us at:
The Hallowell Hub, LLC
Email: hello@thehallowellhub.com